We also value your feedback and suggestions — they help us continually improve the Tradies Insurance Australia experience and ensure our services meet the needs of our users.
For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
Recent insurance-sector commentary has put cyber risk back on the small business agenda, with attention turning to invoice fraud, email compromise, stolen devices and the way criminals target everyday payment processes. For Australian tradies, this is not just an office problem. Many trade businesses now run quoting, scheduling, banking, supplier accounts and customer communication from a phone, tablet or laptop that travels between the ute, workshop and job site. - read more
Recent insurance industry commentary has again highlighted the affordability challenge facing Australian policyholders, with premium pressure linked to natural hazard exposure, higher repair costs, reinsurance conditions, claims inflation and state-based charges. While much of the public debate focuses on households, the same forces can flow through to small trade businesses that rely on public liability, tools, vehicles, workshop contents and income-related cover to keep operating. - read more
New South Wales insurance buyers may be heading for an important change as reform of the Emergency Services Levy continues to attract attention across the insurance sector. The levy has long been added to many insurance premiums in NSW to help fund emergency services, and insurers have argued that this approach makes cover more expensive for households and businesses that choose to insure. - read more
Recent industry attention on lithium-ion battery fires is a timely reminder for Australian tradies that rechargeable gear is now a core business risk, not just a convenience. Cordless drills, grinders, saws, laser levels, test equipment, phones, tablets and battery packs are part of everyday work, but they also introduce fire, theft and interruption exposures that can be easy to overlook. - read more
Australian tradies face a mix of on-site, business, vehicle, tool and income risks. This guide explains the main types of insurance tradespeople commonly consider and how different cover types may fit together depending on the trade, business structure and work performed. - read more
Workshop contents insurance can help protect business assets kept at a fixed premises, such as equipment, stock, materials, fixtures and office items. For tradies who operate from a workshop, shed, yard or warehouse, it can be an important part of a broader business insurance setup. - read more
Commercial vehicle insurance is a specialised type of coverage designed to protect vehicles used for business purposes. It covers a wide range of potential risks including accidents, theft, and damage, ensuring the vehicles vital to your work are adequately protected. This form of insurance is tailored specifically to mitigate the risks associated with using vehicles for trade and business, offering peace of mind to business owners. - read more
Income protection insurance is a vital safety net for those who earn their livelihood through skilled trades. It is designed to replace a portion of your income if you're unable to work due to illness or injury, ensuring that you can meet your financial obligations while you recover. This type of insurance provides peace of mind, knowing that even if the unexpected happens, your bills can still be paid and your lifestyle maintained. - read more
Knowledgebase
Subrogation: The process by which an insurance company seeks to recover the amount paid to the policyholder from a third party responsible for the loss.
